1. Order Processing

• Orders are processed within 1–3 working days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Locations

• We currently ship across India.

• International shipping is not available unless specifically agreed upon.

3. Shipping Charges

• Shipping charges depend on order weight, size, and delivery location.

• Exact shipping cost will be informed at the time of order confirmation.

• Free shipping may be offered on selected products or promotional offers.

4. Delivery Time

• Estimated delivery time:

  • Local deliveries: 1–3 working days

  • Within state: 3–5 working days

  • Pan India: 5–10 working days

• Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Packaging

• All pooja items are packed with utmost care and devotion to ensure safe delivery.

• Fragile items like idols, diya, and yantras are securely packed to avoid damage.

6. Damaged or Missing Items

• If the package is received in a damaged condition, please:

  • Take clear photos/videos before opening the parcel

  • Inform us within 24 hours of delivery

• Claims after 24 hours may not be accepted.

7. Incorrect Address

• Customers are responsible for providing a complete and correct shipping address.

• Bajranga Pooja Store is not responsible for delays or non-delivery due to incorrect address details.

8. Courier Partners

• We ship through reliable courier services depending on location and availability.

9. Order Tracking

• Tracking details will be shared once the order is dispatched (where applicable).

10. Contact for Shipping Queries

• For shipping-related questions, please contact us during business hours.